Customer Service Ambassador & Social Events Coordinator

Front Desk Customer Service Technician

BioworX Wisconsin – New Berlin, WI & Delafield, WI

January 2026 - Present

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As a Customer Service Ambassador and Front Desk Customer Service Technician at BioworX, I serve as the first point of

contact for members and guests across two locations, ensuring a welcoming, organized, and professional experience.

My role includes managing front desk operations, assisting clients with inquiries and scheduling, and supporting daily

administrative needs in a fast-paced, customer-focused environment. I also help coordinate and support social and

community events, contributing to member engagement and brand presence. Through strong communication, attention

to detail, and relationship-building, I support both operational efficiency and a positive, community-driven atmosphere.

Freelance Writer/Photographer– January 2026 - Present

Full-time Reporter – June 2025 - December 2025

Intern – February 2025 - April 2025

The Waukesha Freeman – Waukesha, WI

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During my time at The Waukesha Freeman, I covered municipal government, infrastructure, community events, and

business developments across Waukesha County. My role involved pitching and developing story ideas, conducting

in-depth interviews, and reporting on live meetings to deliver clear and accurate coverage on tight deadlines. I translated

complex policy discussions into accessible news, highlighted human-interest stories that reflect community impact, and

produced accompanying photography for print newspaper stories. Through building strong relationships with local officials,

organizations, and residents, I consistently generated compelling, well-sourced stories while balancing multiple

assignments each week.

Student reporter - Media Milwaukee (student-powered news site)

University of Wisconsin-Milwaukee

September 2023 - May 2025

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As a dedicated reporter for Media Milwaukee, I created engaging and informative news packages and articles, reporting

on major events, including going to CA to the Pacific Palisades, reporting on the wildfire aftermath, and traveling to NC,

where I reported on Hurricane Helene's aftermath, through multimedia storytelling. Other responsibilities included

interviewing local business owners, students, and community leaders to provide well-rounded perspectives on current

issues. I applied multimedia skills such as video editing, scriptwriting, and natural sound integration to produce compelling,

high-quality content through video, audio, and print writing.

Photographer - Freelance

September 2018 – Present

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Since 2018, I have worked as a freelance photographer. My portfolio includes a variety of projects, from senior portraits

and engagement sessions to maternity shoots and gender reveals. I’ve also collaborated with businesses like Phillips

Fencing and Ardies Flipside Pub and Grill Restaurant, providing them with high-quality visuals that capture their brand

essence.

EDUCATION

University of Wisconsin-Milwaukee

Bachelor of Arts in the College of Letters and Science Program

Major: Journalism, Ad/PR & Media Studies 

Concentration: Journalism

September 2020-May 2025

Western Technical College

Sep 2018- March 2020

General Studies

OTHER ACCOMPLISHMENTS

SSR (Student Service Record Program) - University of Wisconsin-Milwaukee

- I hold a certificate that shows I've completed over 130 hours of volunteer work while I was a student

Graduated from UWM with honors - University of Wisconsin-Milwaukee

SKILLS

Adobe Premiere Pro, Adobe Audition, Adobe Lightroom, WordPress, SEO, Open Records